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Customer
Service (CS)
An introduction to SAP Customer Service (CS) and the organizational structure of its sales area.
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Overview
What SAP Customer Service covers, and where it sits among the other SAP modules.
One module for every service moment, before, during and after the sale.
SAP Customer Service (CS) manages a wide range of service scenarios, from pre-sales and sales all the way to post-sales.
Pre-sales
Sales
Post-sales
Complicated annual maintenance contracts for the after-sale of a car, computer or power generator.
HelpdeskHelping a customer over the phone
CarAnnual maintenance contract after the sale
ComputerAnnual maintenance contract after the sale
Power generatorAnnual maintenance contract after the sale
CS is a sub-branch of Sales & Distribution.
CS can be considered a sub-branch of the SD module, because it helps users manage a variety of service scenarios. It is also tightly integrated with four other modules.
Org Structure
How CS organizes sales areas, from the client down to the storage location.
Same skeleton as Enterprise Asset Management.
The organizational structure of SAP CS is the same as SAP Enterprise Asset Management.
- 1
Client
An independent environment in the system.
- 2
Company Code
The smallest organizational unit where a legal set of books can be maintained.
- 3
Plant
The operating area of a branch within the company. It can be a manufacturing, distribution, purchasing, or maintenance facility.
- 4
Storage Location
An organizational unit allowing differentiation between the various stocks of material in a plant. It is required to store spare parts.
A Sales Area is three units added together.
Responsible for the sale of certain products or services. It also has a legal liability for products and customer claims.
Used for products or services to reach the customer. Examples include wholesale, retail, and direct sales.
A way of grouping materials, products, or services.
The full combination
It also determines the conditions for sales activities, such as pricing.
Inside ElectroPro: find each Sales Area.
Hover any unit to see its organizational type and definition. Pick a sales area to trace its path.